Store Name: AHSHOP
Address: 60 Hillary Road, High Wycombe, England, United Kingdom, HP13 7RB
Contact: +44 7853 790917
Website: https://ahshop.co.uk/

Thank you for shopping at AHSHOP Beauty Care Products.
We want you to be happy with your purchase. If something is not right, we are here to help.

1. Return Eligibility

  • You may request a return within 14 calendar days of receiving your order.
  • Items must be:
    • Unused, unopened, and in original packaging
    • In resellable condition

Due to hygiene and health protection laws, opened or used beauty/skin/hair products cannot be returned, unless faulty.

2. Faulty or Damaged Products

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

  • Order number
  • Photos or video of the issue

We will offer:

  • Replacement, or
  • Full refund

3. Return Process

To request a return:

  1. Contact us at +44 7853 790917 or via our website contact form.
  2. Provide your order number and return reason.
  3. You will receive a return address and instructions.

Once we receive the returned item, we will inspect it within 3–5 business days.

4. Refund Method

  • Refunds will be issued to your original payment method only.
  • Refund processing takes 3–10 business days, depending on your bank/payment provider.

5. Return Shipping Costs

  • Customer pays for return shipping unless the item received is faulty or incorrect.

6. Exchanges

  • Exchanges are offered only for faulty or damaged products.

7. Non-returnable items

  • Used products
  • Open cosmetic or hygiene products
  • Gift cards
  • Digital downloads

If you have any questions, please contact us at +44 7853 790917.